Refund policy
Return, Refund & Warranty Policy
• 3-Day Love It or Exchange It
Customers have three (3) days from the purchase date to exchange the laptop if they are not satisfied.
• 3-Month General Warranty (Hardware & Software)
Covers hardware and software-related functional issues, including battery, speakers, RAM, SSD, Wi-Fi card, CPU, GPU, operating system issues, and all internal components.
• 1-Year Motherboard Warranty
The motherboard is covered for twelve (12) months against manufacturing or functional defects.
• Software and Virus Policy
Software-related issues are covered.
Viruses, malware, or system corruption caused by unsafe downloads, sketchy websites, or infected external devices are considered bad usage and are not covered.
• Warranty Exclusions
The warranty does not cover:
• Electrical shocks
• Physical damage or breakage
• Liquid or water damage
• Dirt, misuse, or bad usage
• Any worsening of the laptop’s condition
• Scratches or cosmetic damage
• Keyboard, trackpad, screen, touch display, or pen (if available)
These components are fully tested before sale, and post-purchase damage cannot be verified and they are only guaranteed for a 3 days trial period
• Third-Party Repairs
The warranty is void if the laptop is opened, modified, or repaired by any third party.
• Accessories
Chargers, cables, and all accessories are not covered under warranty and are non-refundable and they are only guaranteed for a days warranty for testing.
• Refund Requests (valid cases: within 3 days and the laptop has a functional problem or defect)
Refund requests require up to seven (3) days.
The laptop must be left with our maintenance team for inspection.
A refund is issued only if a major functional defect is confirmed from our end.
• 3-Day Trial Refund
If a customer requests a refund within the three (3) day trial period and the case does not qualify under warranty, twenty percent (20%)of the laptop price will be deducted
This applies even if the laptop was purchased on the same day.
The refund applies to the laptop only. Accessories are not refundable.
• Agreement
By purchasing and signing, the customer confirms that they have read, understood, and agreed to all Terms and Conditions, Warranty, and Refund Policies.
Process takes between 2-3 weeks to confirm the illegability of the return and money will be sent via Whish
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at +961 71 374 336 . Please note that returns will need to be sent to the following address: Address
You can always contact us for any return question at +961 71 374 336